Cancellation and Refund Policy

GENERAL:

  1. If you place an order electronically on the site you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
  2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
  3. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
  4. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
  5. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

 

IF THE PURCHASED PRODUCT IS NOT PAYABLE:

  1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

 

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

  1. After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER's expense. It must be returned to the SELLER.

 

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:

  1. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he/she has made the payment in cash, this fee will be paid to him/her in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

 

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

  1. The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.

 

RIGHT OF WITHDRAWAL:

  1. Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, Buyer he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the Seller via the contact information below.

 

  1. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: Makropcb Electronic Industry Trade and Ltd.
ADDRESS: Ferhatpaşa Mah. 39. Sk. No:18 Ataşehir/Istanbul
EMAIL: info@trendpcb.de
TEL: 0.216.471 01 60
FAX: 0.216. 661 27 78

 

DURATION OF THE RIGHT OF WITHDRAWAL:

  1. If it is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.
  2. The costs arising from the use of the right of withdrawal belong to the SELLER.
  3. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product has not been used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract.

USE OF THE RIGHT OF WITHDRAWAL:

  1.  The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
  2.  The products to be returned must be delivered complete and undamaged together with the box, packaging, standard accessories, if any.

 

RETURN CONDITIONS

  1. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
  2. If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.
  3. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

 

DEFECTIVE DAMAGED PRODUCT NOTIFICATION REQUIREMENTS:

  1.  You can apply to us within 14 days of receiving the product for any malfunction/defective problems you experience with your product.
  2.  After the checks to be made after your product has been received by trendpcb.de, it can be replaced with a new one or refunded in line with the report that will appear.
  3.  If the product, which is declared to be defective, is determined to be defective as stated by the customer after the tests and examinations to be made, the product is either replaced with a new one in line with the customer's preference or a refund is made in the amount of the product price. In this case, all cargo expenses are covered by our company.
  4.  As a result of the tests and examinations to be made of the product declared to be defective, if it is determined that it is not problematic as stated by the customer, the product is sent back to the customer. In this case, all shipping costs are borne by the customer.
  5.  Since the products we sell are semi-finished products, only the first working guarantee is given.
  6.  Review and tests will take approximately 1 week.
  7.  If the malfunction/defect caused by user error, "user error" (dropping, liquid contact, etc.) is detected in the products under warranty, no product exchange or refund is made. In such cases, all shipping costs are borne by the customer.
  8.  If the user cannot be reached within 3 (three) working days to get information during fault detection, the device is put on standby for 30 days without continuing the technical work and no action is taken regarding the device.
  9.  After the technical tests, the device should be received within 3 (three) business days after the device is declared ready or the current delivery address should be notified. Devices that are not received within 3 (three) business days or that are not notified of the current delivery address are placed on a 30-day standby status and no action is taken regarding the device.
  10.  PCBs; Since it is produced according to the manufacturer's data, the seller cannot be held responsible for problems arising from the design.
  11.  Our company is not responsible for the devices whose 30-day waiting period has expired and not received during this period.


 

DAMAGED PRODUCT INFORMATION CONDITIONS:

  1.  If the product or package you received is damaged, a 'Cargo Damage Determination Report' is required for this. Otherwise, the 'damage notification' for your product will not be accepted.
  2.  We kindly ask you to check your product while receiving it and to determine if there is any damage that you can notice in the product with the cargo officer, and if you make a determination at this stage, we ask you to have the cargo officer prepare a Damage Determination Report and not to receive the product.
    - When a damaged product notification is made by the cargo to     trendpcb.de ; The return process of the product will be started and the price will be refunded.

 

MISSING PRODUCT NOTIFICATION REQUIREMENTS:

  1. If there are missing products, parts or accessories in the incoming products, we kindly ask you to inform us by e-mail to info@trendpcb.de
  2. The product invoice will be sent with the product, if your invoice has not arrived, please contact the cargo first, if you request it from us, your original stamped invoice sample will be sent to you.

 

 

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

  1. Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or are likely to expire, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Instant performance in electronic environment Services provided or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned as per the Regulation if their packaging has been opened by the BUYER. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.
  2. For returning cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, assembled and used electronic circuit elements, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.), Packaging must be unopened, untested, intact and unused.

 

STATUS OF DEFAULT AND LEGAL CONSEQUENCES

  1. The BUYER accepts, declares and undertakes that he/she will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

 

PAYMENT AND DELIVERY

  1. You can make a single online payment to all kinds of credit cards with your credit cards on our site. In your online payments, the amount will be withdrawn from your credit card at the end of your order.